Contact All-Pro Plumbing & HVAC - Brunswick, OH

Where to reach us

What to have ready when you call

• The address and the symptom. "Water in the basement near the laundry standpipe" tells us more than "a leak."
• When it started and whether it's constant or only when a specific fixture runs.
• Age and type of the equipment if you know it — gas or electric water heater, tank or tankless, furnace with or without a PVC vent out the side wall. The label on the unit has it.
• Whether you know where the shutoff is. On an active leak that's the first thing we'll walk you through over the phone.
• Access notes — dogs, a locked crawlspace, a driveway that won't take a van in the snow.

Before we get there

If a supply line is spraying, close the fixture stop under it; if that won't hold, close the main at the meter and open a low faucet to drain the pressure off. On a water heater, shut the cold inlet valve on top before anything else.

With a furnace that won't light, check the filter and confirm the switch on the side of the unit is on and the thermostat has fresh batteries. Two out of ten no-heat calls end there, and we'd rather tell you that on the phone than charge you to find it.

With central air blowing warm, shut the system off at the thermostat and let it sit for a few hours. If the coil was iced over, running it longer only makes the diagnosis harder once we arrive.